What is One Stop Centre (OSC) System by KPKT (Kementerian Perumahan dan Kerajaan Tempatan)


In Malaysia, the Ministry of Housing and Local Government (Kementerian Perumahan dan Kerajaan Tempatan, KPKT) is a ministry that is responsible for urban well-being, housing, local government, town planning, country planning, fire and rescue authority, landscape, solid waste management, strata management, moneylenders, and pawnbrokers. Through this ministry, OSC (One Stop Centre) online submission has been created in helping the local authority (Pihak Berkuasa Tempatan, PBT) to manage any applications that require approvals. OSC online submission system has been made use by all local authorities to assist the Principal Submitting Person (PSP) or Submitting Person (SP) to submit online applications for the development plan, making payments online, and to enable the Technical Agency to review these applications virtually and subsequently acquire outcomes through the system.

The OSC 3.0 Plus Online system (https://osc3plus.kpkt.gov.my/) was developed by KPKT in strategic collaboration with the Malaysian Administrative Modernisation and Management Planning Unit (MAMPU), the Malaysian Construction Industry Development Board (CIDB) and the Putrajaya Corporation (PPJ). The OSC 3.0 Plus Online system started on 1st July 2019 with 10 pilot local authorities and is then extended to all 89 local authorities in the Peninsula by stages. The system is also equipped with real-time tracking of application status and command, control, communications, computers, and intelligence (C4i) functions.

To check whether the local authority is included in the OSC 3.0 Plus Online system, one can go to the website and check as below:

Upon selection of the state listed, only then the local authority within each state that utilize the system can be seen. From there, PSP/ SP can identify which local authority is implementing this OSC 3.0 Plus Online system. For example, development under Wilayah Persekutuan Kuala Lumpur would have to submit their application via Dewan Bandaraya Kuala Lumpur (DBKL) as they manage their own OSC online system. Find out more about OSC 3.0 Plus online system